Frequently Asked Questions
Welcome to our FAQs page, where you can find answers to the most commonly asked questions. We've compiled a list of questions and answers to help you get the information you need quickly and easily. If you don't find the answer to your question here, please don't hesitate to contact us.
Bookstore
Q: What products/services do you offer?
A: We sell physical books on our website, ebooks on kindle and provide live online classes.
Q: Are your products available on Amazon?
A: Currently, we are only selling physical books through our online store on our website to maintain a personalized experience and ensure the best possible customer experience. However, you can get our e-books on Kindle.
Q: Where can I buy your ebooks?
A: You can get our ebooks on Kindle for a seamless reading experience across multiple devices.
Q: I am not based in USA, can I still buy your ebooks?
A: Yes our e-books are available to buy globally.
Q: What languages do you offer resources in?
A: Our current offerings have resources mostly in Hindi, Gujarati, English and Marathi. However we have additional resources in languages such as Tamil, Telugu, Kannada, and Malayalam as well and we are working to have everything available on our website soon.
Shipping
Q: Do you offer international shipping?
A: We do not currently offer international shipping, but you can reach out to us at contact@ourswadeshiroots.com with your order and we can see if we are able to provide you a quote.
Online Classes
Q: Can I attend your online classes from anywhere in the world?
A: Yes, our online classes are accessible from anywhere in the world as long as you have an internet connection.
Q: Who teaches your online courses?
A: We have a team of veterans teachers who help us design the curriculum and create our content, and one of our experienced teachers will be assigned to your class. You will receive all the details about your teacher once you sign up and before the sessions begin.
Q: Weekends do not work for me. Do you have options for weekday classes?
A: We offer flexible scheduling options to accommodate your needs. If you prefer a weekday class, we can work with your schedule. Additionally, if you have a group of 3-5 kids, we can arrange a private group class for you at the regular class price, provided we have a minimum of 4 enrolled students.
Q: What are your private or semi private class options?
A: We provide various private class options tailored to your preferences. These options include
1) PRIVATE: one-on-one sessions
2) SEMI-PRIVATE: two-on-one sessions, and three-on-one sessions (ideal for siblings or close groups of friends)
3) PRIVATE GROUP: for four or more participants
The pricing varies based on the group size, but any batch with four or more participants will be priced the same as our regular class.
In our private and private group classes, we prioritize customization and tailor the timing and curriculum to suit the specific needs and requirements of the individual or group. This ensures a personalized learning experience that caters to your unique circumstances and goals.
Q: What if I miss a class?
A: We understand that sometimes unexpected events happen and you may miss a class. In such cases, we will record the session and share it with you, so that you can review it at your convenience. This ensures that you don't miss out on any important content or discussions covered during the live session.
Q: Why are your classes non-refundable?
A: Our classes are non-refundable because we need to maintain a minimum headcount in order to conduct a class. Our batch sizes are typically kept very small (generally under 6). When you register for a class, we reserve a spot for you and turn away other prospective participants. Refunds would make it difficult for us to maintain this minimum headcount, potentially leading to canceling the class. However, we do understand that unforeseeable circumstances can arise, and we make exceptions for health or other major life events. In such cases, you can reach out to us at contact@ourswadeshiroots.com, and we will do our best to accommodate you.
Q: Would I be refunded if you cancel the class?
A: While we do our best to avoid cancelling classes, we understand that unforeseen circumstances can arise. In the event that we have to cancel a class, we will refund the full amount that you paid.
Freebies
Q: Do you offer any free resources?
A: Yes, we offer free resources on our YouTube channel, which includes content to help you learn Hindi and Gujarati, and we will be adding more videos there soon. Additionally, we are working on developing more free resources, and we encourage you to sign up for our mailing list on our website to stay informed about our latest updates and offerings.
Contact
Q: Can I contact your customer service if I have any questions?
A: Yes, you can contact our customer service through our website or by emailing us at contact@ourswadeshiroots.com. We are happy to help with any questions or concerns you may have.